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Clearwater Fiber Internet Project FAQs For City of Clearwater SKT Fiber Customers

Following are some questions and answers regarding SKT’s FTTP project within the city of Clearwater:

  1. Will my SKT landline Telephone service use the new fiber optic lines?

Yes. The new fiber optic lines will replace the infrastructure that currently provides both your telephone and cable modem Internet services, but you will see no change in the way your telephone service works, and no extra charges for your telephone service.

 

  1. Will my SKT Cable TV services use the new fiber optic lines?

No. SKT Cable TV services will remain the same and will continue using the current infrastructure to your home or business.

 

  1. Will I be charged for the Fiber to the Premises to be installed at my home?

No. There will not be any charges for the installation of the fiber to the premises. In fact, it is a good idea to go ahead and have it done, even if you don’t plan to use it now – you may later, and if not, it is a great future selling point for a home or business. To have FTTP installed later would probably involve charges.

 

  1. Will my Internet be faster with the fiber?

Yes. When your Internet service is moved to FTTP, you will see an increase in your bandwidth. Most SKT FTTP customers will double or triple their current speed, and there will be a minimal price increase for the change. An SKT Customer Care Representative will review these changes with you prior to your service being moved to FTTP. 

 

  1. Will my current cable modem and router still be needed once the fiber is installed?

The cable modem will not be needed, and is yours to keep and do with as you choose. You will need a router, and we recommend updating your router during the FTTP installation process. Many routers are not able to handle these greater bandwidth packages, which causes them to limit the bandwidth you receive, negatively affecting your Internet experience. SKT now leases GigaCenter managed routers, so you never have to worry about replacing, repairing, or upgrading the software for your router again. Plus, the new SKT GigaCenter allows you to log into your router from an app on your smartphone to see what devices are connected, how much bandwidth each one is using, plus you can change your router settings and password. Parents, the GigaCenter lets you place parental controls on your router, helping to keep your family safe online.

 

  1. What should I expect during my fiber installation?

The final connection and installation of fiber into your home or business will take approximately four hours. An adult (at least 18 years old) needs to be present. Evening and weekend appointments will be available. The fiber will be connected in the box outside and an Ethernet cable will be taken inside and hooked up to the router. If you will be installing a GigaCenter router, the technician will install and secure the router and connect all devices in the home.

HAVE ANOTHER QUESTION ABOUT THE FTTP PROJECT IN CLEARWATER — OR ANY OTHER SKT SERVICE QUESTION? ASK US HERE! 🙂