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Help & Support

SKT Customer Help Center

Browse the SKT Help Center for all your internet, TV, phone, or security questions and needs.

Internet Is there an app to control my Wi-Fi network that works with my SKT router?

Yes, to control your SKT router and Wi-Fi network, follow the steps below to download and install the CommandIQ app. With CommandIQ, set and edit your Wi-Fi network name and password, set up a guest Wi-Fi network, view and name connected devices, and set parental controls.

Step 1

Skt Download App Logos

Download the app. You can search either the Apple App Store or Google Play Store for: “CommandIQ,” then install it on your mobile device.

Step 2

Skt Help Center Commandiq Step2

Select “SIGN UP” towards the bottom of the screen.

Step 3

Skt Help Center Commandiq Step3

Enter your personal information. The password you enter here will be used to access the app.

Step 4

Skt Help Center Commandiq Step4

If your system is plugged in and connected select “Yes” to continue.

Otherwise select “Not Sure?” at the bottom of the screen and skip to steps 4a-4e on the next page to get things connected.

Step 5

Skt Help Center Commandiq Step5

Tap the QR code that appears within the app. (You will be asked to allow the app to access your camera.) Slide the base off your SKT router and point your camera at the QR Code found on the bottom of your router.

Select OK. After you select “Submit,” you may be asked to enter your account number.

Step 6

Skt Help Center Commandiq Step6

If your system is already operating with Wi-Fi, tap the “Click here to skip” text.

Otherwise, complete these steps to set-up your Wi-Fi.

Name your network and create a password.

  • The Router Name will be used throughout the app.
  • The Network Name (SSID) is what you will use as your wireless connection name.
  • Select a password for your wireless network. If you do not want to change it on all the devices in your home, use your existing wireless SSID and Password from your current router.

Click “Submit” and you’re all done. Contact us at 888.758.8976 if you need assistance.

If you have used the NetValet app in the past, you can remove it from your device. For instructions, click here for Android or click here for Apple.