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Help & Support

SKT Customer Help Center

Browse the SKT Help Center for all your internet, TV, phone, or security questions and needs.

Billing Is there financial assistance available for your services?

The Lifeline program connects eligible low-income families and individuals to the services they need to live, earn, and participate fully in their communities. Those who are qualified receive up to $17.02 off their monthly SKT bill with Lifeline. Income guidelines and other restrictions apply. Apply online or download a printable application. For assistance, call the Lifeline Support Center at 800.234.9473.

Open to customers who reside in Atlanta, Beaumont, Burden, Cambridge, Clearwater, Dexter, Elk Falls, Grenola, Latham, Longton, Piedmont, Reece, Rosalia, and Viola. 

COVID-19 Update:

The FCC has temporarily adjusted the guidelines for acceptable documentation for income-based eligibility in the Lifeline program.

Currently those who feel they are eligible based on their income must provide three consecutive months of income documentation. Due to the pandemic and recent unemployment, customers are unable to meet this requirement. Instead they are adjusting the requirement to the following:

Through February 28, 2021, consumers who do not have three consecutive months of income documentation may provide an official document that confirms their current income information. This may include a notice of unemployment benefit payments or a notice of a successfully submitted application for unemployment benefits.

To prove a consumer’s current household income is at or below 135% of the federal poverty guidelines, as an alternative to acceptable documentation already allowed by the rules, consumers may submit an official document that, at a minimum, includes:

  • The consumer’s name, or the name of consumer’s benefit qualifying person (BQP);
  • The current income information; and
  • A date within the last 3 months.

Additionally, the order also states:

  • De-enrollments of existing subscribers should not occur.
  • Recertification is on hold for the anniversary dates between April 14, 2020, and February 28, 2021.
  • All reverification activity is on hold
  • Consumers will not have to confirm usage of their Lifeline service