Power Cycle your Modem and Router

Turn the equipment off and back on in this particular sequence:

1. Turn off your computer(s).
2. Unplug the modem’s power cord.
3. If a router is connected, unplug the router’s power cord.
4. Check for loose cables.
5. Plug in the modem.
6. Plug in the router.
7. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
8. If this doesn’t work, there may be a temporary outage.

Check for service outage

Turn the equipment off and back on in this particular sequence:

1. Wait 15-30 minutes and try to get on the Internet again.
2. Visit our Website for outage information, here.
3. Call our 24-hour Internet support line 888.758.8976 for additional troubleshooting assistance. You may also reach a Customer Care Representative at that number if you think your service may have been interrupted due to non-payment.