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Help & Support

SKT Customer Help Center

Browse the SKT Help Center for all your internet, TV, phone, or security questions and needs.

Internet What do I do if I can’t get on the Internet?

Power Cycle your Modem and Router

Turn the equipment off and back on in this particular sequence:

  1. Turn off your computer(s).
  2. Unplug the modem’s power cord.
  3. If a router is connected, unplug the router’s power cord.
  4. Check for loose cables.
  5. Plug in the modem.
  6. Plug in the router.
  7. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  8. If this doesn’t work, there may be a temporary outage.

Check for service outage

Turn the equipment off and back on in this particular sequence:

  1. Wait 15-30 minutes and try to get on the Internet again.
  2. Visit our Website for outage information, here.
  3. Call our 24-hour Internet support line 888.758.8976 for additional troubleshooting assistance. You may also reach a Customer Care Representative at that number if you think your service may have been interrupted due to non-payment.