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Phone What should I do if I don’t have a dial tone on at least one of my phones but not all of them?

Chances are the service outage you’re experiencing is due to telephone-related equipment failure in your home.

Disconnect the non-working phone and relocate it to a wall jack that has a working phone connected.

If you hear a dial tone now that you have moved the phone, your phone is not the problem. Most likely it is in your wiring or jack. If you’ve elected the Inside Wire Maintenance service, SKT will repair your inside wiring and jacks at no additional charge. If you do not currently subscribe to this plan, you may incur a service charge for repairs performed by a technician.

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.