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Help & Support

SKT Customer Help Center

Browse the SKT Help Center for all your internet, TV, phone, or security questions and needs.

Internet Why is my Internet connection slow?

There are a number of reasons why your Internet connection may be slow. For troubleshooting assistance, contact our 24-hour Internet support line at 888.758.8976. Here are a couple of common issues that may cause lagging or buffering:

You don’t have enough bandwidth to support your activity and/or number of devices.

It is common to underestimate your household’s or business’ needs for bandwidth. Streaming in HD on one device can use 5-8 Mbps*. Streaming in Ultra HD 4K can use 25 Mbps*. Gaming can use 3-4 Mbps* or more per device. If you work from home or take online classes, you can use 5-25 Mbps per device. Add up all the devices that you use at the same time in your home, and you can quickly max out your bandwidth, causing slow-downs. Check out our Speed Advisor Tool to see what plan you need based on your current use or contact a Customer Care Representative for assistance at 888.758.8976.

*Estimates provided by the FCC.

It may be time to replace your router.

If your router is more than three years old or it has suffered damage such as a lightning strike, it needs to be replaced. SKT offers a worry-free router lease program. It includes free installation and no upfront costs. You’ll experience a faster, more reliable connection throughout your home and more control over your network. Learn more about SKT’s Managed Wi-Fi.

 You may have a zone in your home that is not getting a strong signal from your router.

There may be a dead zone in an upstairs room, basement, garage, or backyard. Sometimes appliances or architectural features such as a brick fireplace can obstruct your Wi-Fi signal. In combination with SKT’s Managed Wi-Fi GigaCenter Router, you can add Mesh Wi-Fi extenders to help boost the signal in those hard-to-reach areas. Visit our Managed Wi-Fi page for details.

We may be experiencing higher bandwidth usage than normal or an outage may have occurred.

With improved technology and upgrades to our equipment and infrastructure, SKT has made great strides over the years to improve reliability. Occasionally, there still may be a service interruption, but our local technicians work to quickly restore service. If you think you’re experiencing an outage, check our website homepage for alerts or report it at 888.758.8976.  In addition, there are times, especially after the holidays and everyone is trying out their new devices, when high usage in your service area may result in slower Internet.